Delta Love Watch Band Charm Set

Hello Soror,
According to the USPS, the package was dellivered at 12:52 at or in the mailbox at the address you provided during checkout. I understand how frustrating it is when a package is marked delivered but cannot be located. Please double check with your neighbors as well as your local post office as they can provide helpful details about where the item was placed. I also recommend opening a missing mail claim with the USPS for further investigation. I did receive your emails regarding the issue yesterday but also received this notification and couldn't understand if I inadvertently missed a previous message since you stated you were unable to reach customer service. I make every attempt to reconcile discrepancies in a timely manner, however, do not operate 24 hours a day. I thank you for being a repeat customer and would be happy to assist you in filing a claim once the USPS completes their investigation.

Hello Soror Anderson,

Thank you for bringing this to my attention, and I sincerely apologize for the frustration this has caused. I see that your order was placed on August 9th and shipped on August 11th with tracking provided. While your package is in transit with the carrier, I completely understand how disappointing it must feel not to have received it yet.

I’ve gone ahead and reviewed your tracking details again, and I will personally follow up with the carrier to ensure your package is located and delivered as soon as possible. In the meantime, I’ll also reach out to you directly with the tracking link so you can follow the progress in real time.

Please rest assured, if your order does not arrive within the next few days, I will either replace it or provide a full refund—whichever you prefer. Your satisfaction is very important to me, and I want to make this right.

Thank you again for your patience and understanding. I value your support and appreciate the opportunity to correct this.

Warm regards,
Dimmirri Stone
Lovesome Red